Shipping policy
Overview
At JUCEO, we are committed to providing fast, reliable, and hassle-free shipping for our customers.
Most orders on our website qualify for free standard shipping within eligible regions.
If you have any shipping-related questions, please contact our support team at:
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
During peak seasons, promotions, or severe weather conditions, processing times may be slightly extended.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 3–7 business days
- International Orders: 7–20 business days
Please note that shipping times are estimates only and are not guaranteed.
Delivery delays may occur due to:
- Carrier delays
- Weather conditions
- Customs inspections
- High shipping volume
- Incorrect customer information
- Other circumstances beyond our control
Free Shipping
We proudly offer free standard shipping on most orders.
However, additional shipping charges may apply in the following situations:
- Incorrect or incomplete shipping address provided by the customer
- Failed delivery attempts
- Returned packages due to customer error
- Reshipment requests caused by customer-related issues
- Remote area surcharges charged by carriers
If additional shipping fees are required, our customer support team will contact you before reshipment.
Shipping Carriers
Orders may be shipped using carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Other local delivery partners
We reserve the right to select the most appropriate shipping carrier based on the order and destination.
Tracking Information
Tracking information is typically updated within 24–72 hours after shipment.
Please allow additional time for tracking updates during busy shipping periods.
If you have not received tracking updates after several days, please contact us at:
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer:
- Additional shipping charges may apply
- Reshipping fees may be required
- Original shipping costs are non-refundable
JUCEO is not responsible for delivery issues caused by incorrect customer-provided information.
Lost, Stolen, or Delayed Packages
If your package is significantly delayed or appears lost, please contact us as soon as possible.
We will assist in opening a shipping carrier investigation when applicable.
However, JUCEO is not responsible for:
- Shipping carrier delays
- Packages stolen after delivery
- Delivery failures caused by customer unavailability
- Incorrect shipping addresses provided by customers
We recommend shipping to a secure delivery location whenever possible.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the shipping box
- Photos of the damaged item
Our support team will review the issue and provide an appropriate solution.
International Shipping & Customs
International customers are responsible for any:
- Import duties
- Taxes
- Customs fees
- Brokerage charges
These fees are determined by the destination country and are not included in product or shipping prices unless otherwise stated.
JUCEO is not responsible for customs delays or additional import-related charges.
Split Shipments
Some orders may ship separately depending on:
- Product availability
- Warehouse location
- Package size
If this occurs, customers may receive multiple tracking numbers.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately at:
Once an order has been processed or shipped, we may not be able to modify or cancel it.
Contact Us
For shipping questions or support, please contact:
JUCEO
Email: support@juceotires.com
