Refund policy

Return & Refund Policy

At Juceo, we are committed to providing high-quality bicycle tires, inner tubes, and cycling accessories. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 30 days of the delivery date for eligible items purchased from our official website.

To initiate a return, customers must contact our customer support team first at:

support@juceotires.com

Please do not return any item without prior authorization from our support team. Unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Unused and uninstalled
• In original packaging
• Free from damage caused by improper use or installation
• Returned with all included accessories and components

For hygiene and safety reasons, products that have been used, installed, inflated, or ridden may not be eligible for return unless there is a verified quality issue.

Non-Returnable Items

The following items are non-returnable unless defective:

• Used or installed tires and inner tubes
• Clearance or final sale items
• Gift cards
• Products damaged due to misuse, improper installation, or normal wear
• Return Shipping Costs
• Non-Defective Returns

If the return is due to:

• Ordering the wrong size
• No longer wanting the item
• Accidental purchase
• Personal preference

The customer is responsible for return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Defective or Incorrect Items

If the item arrives:

Defective
Damaged
Incorrect
Missing parts

Please contact us within 7 days of delivery with photos of the issue.

After verification, Juceo will provide an appropriate solution, which may include:

Replacement product
Replacement parts
Refund
Reshipment

In these cases, Juceo will cover applicable shipping costs.

Exchanges

We currently do not offer direct exchanges.

If you ordered the wrong size or product, please contact customer support first. We will assist you with the best available solution.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Estimated processing times:

PayPal refunds: within 48 hours
Credit/debit card refunds: 5–10 business days

Please note that your bank or payment provider may require additional processing time.

Order Cancellation
Before Shipment

Orders canceled before shipment are eligible for a full refund.

After Shipment

If the order has already shipped, customers must contact our support team immediately.

If interception of the package is possible, additional carrier fees may apply.

If interception is unsuccessful, the customer may return the order after delivery according to the standard return policy.

Incorrect Shipping Address

Customers are responsible for ensuring the shipping address provided at checkout is accurate.

If an order is returned due to an incorrect or incomplete address provided by the customer:

Additional reshipping fees may apply
Original shipping charges are non-refundable
Warranty

Juceo products are covered by a limited warranty against manufacturing defects.

Warranty coverage does not apply to:

Normal wear and tear
Improper installation
Accidental damage
Misuse or modification
Damage caused by road hazards or punctures during normal riding

For warranty assistance, please contact:
support@juceotires.com

Contact Us

If you have any questions regarding returns, refunds, warranty claims, or product issues, please contact our customer support team:

support@juceotires.com

We are always happy to help and will do our best to provide a fair and efficient solution.